Delivery times and procedures.
Delivery time will depend on the availability of the product or manufacture time and will be informed about it in the moment of the purchase confirmation. Orders will be shipped directly from TAPES & WOOD SL. through its logistics operators, keeping you informed at all times of the estimated date for the reception and monitoring of the transport undertaking. The calculation of shipping costs occurs dynamically depending on the products you have in your shopping cart, as well as the final destination for them. In case of not having a responsible for the reception of the package at the address of delivery, a note with a phone number will leave to contact them and you should call to confirm what time the goods can be delivery. The transportation agency will keep your package in their stores for the period that will be informed prior to the return to our facilities. If you don't receive your purchase in the estimated time, must be put in contact with TAPES & WOOD SL. service customer info@laddertapeladderstring.com. email address. From the moment in which we will receive your notice, we will make the appropriate efforts to find out the reason why has not received your order at the agreed time, keeping you informed of the traceability of shipment and estimated time of reception.
Returns:
In the case of products made to measure and at the express request of the client, only returns are accepted at the following assumptions:
That sent items do not correspond in quantity, quality or features to the ones indicated on the confirmation order sheet accepted by the buyer to confirm your purchase.
Should the product is in good condition ,but the box , or plastic wrap in which is included is messed up the return will not be accepted.
Our policy, in compliance with current legislation, is to grant the right to return any item purchased in laddertapeladderstring.com. You will need to contact us within 24 hours after the order receipt. To do this you must please contact us at info@laddertapeladderstring.com. Or use our contact section.Whenever return respond to defects in the product, TAPES & WOOD SL. will assume the costs of shipping and replacement due to the return. In this case TAPES & WOOD SL. Will replace the goods as soon as possible. If the object of purchase article admitted return and the reasons for it were unrelated to TAPES & WOOD SL., that is, if the received goods is in conformity with your order but in spite of this you want to return it, you must send the product in its original packaging and in perfect condition. Costs incurred for the return, are not borne by TAPES & WOOD SL.